Accountancy & Banking
Helen Stacey, Bill Parker, Brian Maidman, Richard Tite.
Published: December 20, 2019 | Updated: 19th April 2020
A business audience left a breakfast forum well and truly inspired after hearing the importance of a more human and empathetic approach to customer experience.
Customer champion Ali Carmichael, Co-Founder of Experience UX, was guest speaker at the event organised by South Coast accountancy firm, Inspire, at Parkstone Yacht Club.
Ali’s presentation – ‘When it comes to Customer Experience, the customer is forgotten’ – proved highly thought-provoking.
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