Digital & IT

Agincare unveils multi-million-pound digital transformation aiming to centre people in its services

By Sam Pither [email protected]

Published: May 9, 2024 | Updated: 9th May 2024

Agincare, the Portland-based care provider, has unveiled the latest part of its multi-million-pound digital transformation strategy.

The strategy, which includes a new website and the implementation of digital tools to enhance how the business’ teams deliver care, is aiming to improve the lives of the people Agincare supports and their families, along with its 4,000-strong workforce.

Adam Luckhurst, Director of Sales and Marketing, said: “Founded from a single care home in Weymouth, Agincare has been delivering high-quality care to communities across England for almost forty years and has gained a reputation for excellence in the health and social care sector.

“We have always embraced new technologies to not only assist our teams but also to support the people we care for and their families. It is hugely important that new digital tools put people first rather than add unnecessary barriers.

“As Agincare marks the next chapter of its sustainable future, we are all looking forward to a new enhanced way of working that brings people together.”

The key part of the change is the new website, which has seen every aspect of its design and navigation updated, along with refreshed content and media, all with the aim of simplifying the the process of finding care.

The new ‘Care Options Tool’ which presents the best care options just by answering a few basic questions about the user’s needs and requirements.

Seamlessly transitioning from a digital tool to a real person at the end of the phone, the Care Options Tool connects users with Agincare’s expert care advisors.

Family members can use the Agincare website to stay informed about their loved one’s care through easy-to-access online portals to care management apps OneTouch and Nourish for real-time care updates.

Pioneering technology enables care teams to deliver more responsive and effective care by using discreet sensors that send real-time health and well-being data to an online dashboard they can view anytime.

This new simplified way of working is evidenced throughout the whole organisation.

For example, admin teams can track changes to social care protocols through new software, recruitment teams have streamlined hiring processes using a bespoke digital platform, and the finance department now has access to more in-depth reporting by utilising a new programme.

Aside from improvements in their roles, changes have also been made to improve employee wellbeing.

Agincare team members can now access their pay as soon as they have earned it through the use of a new app, which helps to avoid unnecessary debt or bad credit.

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