Science & Technology

imageHOLDERS to roll out its self-service kiosks at Post Office branches across the nation

Adrian Thompson (right), founder of imageHOLDERS, receiving the Queen's Award from lord-lieutenant Angus Campbell.

By Daniel Face [email protected]

Published: November 26, 2024 | Updated: 26th November 2024

imageHOLDERS from Ferndown has partnered with the Post Office to bring its interactive kiosks to branches throughout the UK.

The kiosks allow users to send parcels, buy stamps, return parcels and seek advice on overseas services – all self-service.

They’re also fitted with inclusivity features like ergonomic screens and assistive technology support, including screen readers and braille interfaces.

“We’re thrilled to be partnering with Post Office to help deliver more efficient and accessible services to customers across the UK,” said CEO Richard Satchell.

“Our self-service kiosks will not only reduce wait times and improve customer satisfaction, but will also ensure that these essential services remain inclusive to everyone, regardless of their abilities.”

The gradual nationwide rollout is set to begin in Spring 2025.

Neal Newbrook, propositions manager at the Post Office, said: “Post Office is committed to enhancing customer service across the network, working in partnership with our Postmasters and retail partners.

“Introducing these new self-service kiosks will make it easier and more efficient for customers to access the mail products they require.

“We’re excited to work with imageHOLDERS on this key project that will help postmasters and our retail partners meet evolving customer needs.”

imageHOLDERS won a Queen’s Award for Enterprise in 2021 for its success in international trade.

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