Does your trip to the main dealer leave you feeling confused, agitated and unloved?

Are you paying too much for diagnostic checks, wiper blades and simple bulb fittings?

Matt Peacock, MD of Star Tech in Poole, reveals his mission to simplify the automotive customer experience.

“I was reading with interest an industry article online the other day.

“It stated the disparity between franchised main dealers when it comes to the cost and time of carrying out a diagnostic check on customer vehicles.

“This is an initial technical test carried out at the first sign of an electrical problem with your car.

“Did you know, most people were charged anything from £100 up to £180 and were told the timescale would be anything from an hour up to a whole day?

“Now, I know that not all jobs are straight forward but the industry, in my humble opinion, really needs to get its act together when it comes to this lack of consistency in pricing.

What drives us on…

“This type of confusion for main dealer customers is exactly what drives forward Star Tech’s commitment to delivering a fluid and simple customer experience.

“Our dynamic team specialise in Mercedes, BMW, Jaguar, Smart & Mini.

“Starting from the moment you phone, you will be answered by a real person.

“No switchboards, no automated voicemails, no confusing jargon.

“We will always give you our full attention and full transparency with our prices, that is our promise.

“Furthermore, our workshop operates the latest technology and our technicians and staff have a wealth of experience previously working within franchised main dealerships.

“This means we know just what to do…and what NOT to do!

Our Service to you…

“We pride ourselves on being able to undertake all repairs and servicing that you would expect from a main dealer.

“The difference is that when you choose us, you will save up to 50 per cent of the labour cost.

“Furthermore, you get to keep your manufacturer’s warranty under the BER (Block Exemption Regulations) as we follow brand service schedules and use genuine parts according to the manufacturer.

“We even fit bulbs and wiper blades free of charge!”

One less thing to worry about.

Star Tech offer a free Collection & Delivery service or courtesy car.

Rest assured, full social distancing and sanitising measures are in place to protect customers.

Contact us on 01202 694758 to discover more.