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eLearning or We-Learning? Simon Cassin, Director, Ouch, on the importance of human interaction...

In recent years there has been a significant increase in the number of organisations choosing eLearning as their preferred method of staff training, writes Simon Cassin... READ MORE »

Simon Cassin, Director, Ouch Training Team, on the importance of not oversimplifying ethics...

Simply too simple In recent years, many organisations have recognised the importance of an ethical approach to business, writes Simon Cassin. However, unfortunately, how... READ MORE »

Simon Cassin, Director, Ouch Training Team, with New Year’s resolutions for business...

The Christmas period has finished, and January tends to be the time of year that people look at what their aspirations are for the year ahead, writes Simon Cassin... READ MORE »

'Stated organisational values are like a letter to Santa and often resemble a list of wishes'

Simon Cassin, MD, Ouch Learning and Development, on the importance of authentic and consistent organisational values. +++ Recently public discussions and references to... READ MORE »

Simon Cassin, Director, on the new 'all-singing, all-dancing' CRM database coming to Ouch...

Customer service is, and always should be, of the upmost importance to businesses, writes Simon Cassin, Director, Ouch Training Team. Good customer service produces and... READ MORE »

Workplace aggression, violence & harassment: It's time to review matters says Simon Cassin

Following the UK government ratification of the International Labour Organization’s (ILO) Violence and Harassment Convention, now is a great time to consider/reconsider... READ MORE »

A warm welcome to Saffery Champness as our new accountancy partner on Dorset Biz News

Welcome aboard Saffery Champness! We’re well chuffed to announce that the leading firm of chartered accountants and business advisers is our new Accountancy Partner... READ MORE »

"No-brainer" says Fireworx MD as marketing agency becomes our new 2022 digital partner

Welcome aboard, Fireworx! We're well chuffed to announce the leading marketing agency as our new Digital Partner for 2022. Fireworx joins Inspire (Accountancy) and... READ MORE »

Change: is it possible and is it preferable asks Simon Cassin, Director, Ouch Training Team...

As many of you will be aware November 3 was National Stress Awareness Day, writes Simon Cassin. The point of such days is to raise awareness of an issue and compel us to... READ MORE »

Su Turner on the role of the mental health first aider as World Mental Health Day is held today

The role of a Mental Health First Aider The World Mental Health Foundation first launched World Mental Health Day in 1992, writes Su Turner. In 2021 the importance of... READ MORE »